Resources
We have compiled a list of contacts who can address questions related to pensions, Quarter Century Events etc. Simply click on an area of interest to find contacts.
Pensioners Portals
Pensioner Services: Call 1-855-592-3700 or 416-592-3700
or submit your query via the OPG Pensioners’ website MyLink
or contact Pensioners Services via email at: HRSC@OPG.COM
Mailing address: OPG Pensioner Services, 700 University Ave, 18th Floor, Toronto, ON M5N 1X6
Make sure to provide your full name, employee no. & the nature of your query.
For assistance with Health & Dental claims & issues (see *Guidelines on page 2):
Use above phone no. to leave a message or send an email to the above address
and make sure to provide your full name, employee no. & the nature of your query.
Pensioners Website – MyLink: https://mylink.opg.com
To register, click on “Need Help with Registration ” for sign-up instructions & guidance.
For further assistance with this portal contact Pensioner Services at: HRSC@OPG.COM
Employees & Pensioners Portal: https://www.opg.com/employees-and-pensioners
Health & Dental Benefits and Claims Enquiries – Sun Life: 1-844-674-4747
Sun Life’s website: https://www.mysunlife.ca (use this portal to check coverage, submit claims, etc.)
OPG Company Websites – News & Media Centre:
https://www.opg.com
https://www.opg.com/news-resources/newsroom/media-releases/
Pensioner Services: Call 1-877-550-3991 or 416-345-6045
or submit your query via my HR by clicking on Ask HR
or contact Pensioners Services via email at: PensionerRequest@HydroOne.com
Mailing address: Hydro One Pensioner Services, 483 Bay Street, South Tower, TCT08, Toronto, ON M5G 2C2
Make sure to provide your full name, employee no. & the nature of your query.
For assistance with Health & Dental claims & issues (see *Guidelines on page 2):
Use above phone no. to leave a message or send an email to the above address
and make sure to provide your full name, employee no. & the nature of your query.
Pensioners Website – my HR: https://hydroone.service-now.com/login.do
To register, send an email with your full name & employee no. to: PensionerRequest@HydroOne.com
Pension Plan Portal (by Telus Health): https://hydroone.hroffice.com
Health & Dental Benefits and Claims Enquiries – Green Shield Canada (GSC) :
1-888-711-1119 (Cust. Service) or 1-800-265-5615 or email: customer.service@greenshield.ca
GSC’s website: https://gsceverywhere.ca (use this portal to check coverage, submit claims, etc.)
Hydro One Company Websites – News & Media Centre:
https://www.hydroone.com
https://www.hydroone.mediaroom.com
IESO (Independent Electricity System Operator)
Pensioner Services – Call (905) 403-6994
or contact Pensioner Services via email at: Greta.Turow@ieso.ca
Make sure to provide your full name, employee no. & the nature of your query.
Pension Plan website: https://ieso.hroffice.com
This portal provides information and tools related to pension matters.
Pension Service Centre (Telus Health ): Call 1-888-846-8809
(Open Monday to Friday, 8:00 a.m. to 6:00 p.m.)
IESO Company Website – News & Media Centre:
https://ieso.ca
ESA (Electrical Safety Authority):
Internal Enquiries: Diane Miller at416-616-8136 or
email:diane.miller@electricalsafety.on.ca
Pension Payment Enquiries: CIBC Mellon using the retiree inquiry forms at www.cibcmellon.com/retirees
Questions can also be directed to Eckler (ESA’s pension administrator) at 1-833-545-2267 or
email: esapensions@eckler.ca
Internal Enquiries: Terri Hughes at 416-708-8092 or
Email: terri.hughes@electricalsafety.on.ca
Mailing address: Electrical Safety Authority, 155A Matheson Blvd. W., Mississauga, ON L5R 3L5
Make sure to provide your full name, employee no. & the nature of your query.
Pension Payment Enquiries: CIBC Mellon using the retiree inquiry forms at www.cibcmellon.com/retirees
Questions can also be directed to Eckler (ESA’s pension administrator) at 1-833-545-2267 or
via email: esapensions@eckler.ca
Health & Dental Benefits or Claims Enquiries: Green Shield Canada at 1- 888-711-1119 (Cust. Service)
Additional resources relating to claims and updates in the GSC Support Centre which can
be accessed at https://support.greenshield.ca/SupportCentre/Home (see *Guidelines on page 2):
Pensioners Website (Pension Plan Member Portal): www.esapension.ca
ESA Company Website – News & Media Centre:
https://esasafe.ca
HPAO Districts
To join us or if you have any questions, please refer to the chart below and contact the District that is most convenient or closest to your home location. Make sure to include your full name, mailing address, phone number and the name of the successor company
you retired from (e.g. Hydro One, OPG, etc.). For other general enquiries, comments or suggestions, please contact HPAO’s Provincial Council team at: HPAO.Main@gmail.com
Quarter Century Club
Ontario Power Generation (OPG) – Email at: quartercenturyclub@opg.com
Hydro One – Email at: quartercenturyclub@hydroone.com
PWU and Society Pensioners websites and Contacts
Phone: 1-800-958-8798 or 416-481-4491
PWU/RWC – Retired Workers Chapter’ website: https://www.pwu-rwc.ca/
Email: rwc@pwu.ca
The Society of United Professionals: https://www.thesociety.ca/
The Society of United Professionals website: https://www.thesociety.ca/
Phone: 1-866-288-1788 or (416) 979-2709 or email: society@thesociety.ca
The Society ‘s Pensioners’ Chapter website: https://www.thesociety.ca/pensioners
Phone: (416) 979-2709 ext 4000 or 1-866-288-1788 ext 4000
Email: pensionerschapter@thesociety.ca
PARTNERS
Meridian
Website:https://www.meridiancu.ca/personal
Meridian Wealth & Financial Planning
Adam Riggin RVP Meridian Wealth & Financial Planning
416-278-4307
Adam.riggin@meridiancu.ca
BILLYARD Insurance Group
Billyard Insurance Group Inc.
1575 Hwy 7A • Port Perry • Ontario • L9L 1B5
Website: https://www.thebig.ca/port-perry
Derek Ford
derek.ford@thebig.ca
613-402-9811
Don Price
don.price@thebig.ca
905-985-0367
Mary Morton Tours
Website: https://www.marymortontours.com/
Checklist for submitting Health & Dental Benefits claims:
- Before contacting Pensioner Services, claimants are asked to adhere to the following recommendations and guidelines:
- Make sure that the item, service or treatment being claimed is indeed covered by your plan. If unsure about the coverage,
- your benefits provider should be contacted for clarification and guidance.
- Make sure that any company you plan to deal with is in good standing with your benefits provider. Sun Life’s website maintains
- a list of delisted providers under the “Benefits” section (i.e. companies that are not covered) . Green Shield (GSC) plan members
- are advised that when a provider’s standing is unknown, to consult GSC prior to making a purchase.
- A predetermination should be requested for any health/dental treatment or medical item expected to exceed $600.
- As much as possible, obtain a dated prescription from a licensed practioner for any medication, medical item, etc.
- When filing a claim, please follow the claim submission guidelines as outlined in your health benefits booklet,
- your benefits provider’s website or your health & dental plan’s documentation.
- Disputed claims should first be discussed thoroughly with your benefits provider with the objective of reaching an
- agreement or resolution (See above for your group’s benefits provider’s contact information ).
- If an issue remains unresolved, claimants are asked to gather as much supporting documentation and details as
- possible (e.g. receipts, correspondence, contact notes & dates, claim details, etc.) and provide this to your Pensioner
- Services group for follow-up.
- And remember, when calling or emailing Pensioner Services, always provide your full name, employee number, phone
- number and the nature of your request. Make sure to specify if the matter is urgent.
This document is maintained by Marcel Gauthier – HPAO Communications Co-ordinator (Email: HPAO.Main@gmail.com)
